FAQ

Ordering and Payment

Q: What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and bank transfers. For bank transfers, your stock will be reserved for 3 days, so please make payment promptly to avoid cancellation.

Q: Can I make changes to my order after placing it?
If you need to make changes to your order, please contact us as soon as possible. Once your order has been dispatched, changes cannot be made.

Q: Is my payment information secure?
Absolutely. All payment transactions are processed securely through trusted payment gateways, and we do not store your payment details.

Shipping and Delivery

Q: Where do you deliver?
We currently deliver to addresses within the United Kingdom only.

Q: How much does delivery cost?

• Standard Delivery: £7.99 for orders under £50.
• Free Delivery: For orders over £50.
• Remote Areas (Highlands and Islands): £12.99. Please select the appropriate option at checkout to avoid delays.

Q: How quickly will my order be dispatched?
We aim to dispatch all orders within 48 hours. If an item is out of stock, we’ll notify you and offer a refund or the option to wait until it becomes available.

Q: Do you provide tracking for deliveries?
Yes. Once your order has been dispatched, we will email you a tracking number so you can monitor its progress.

Returns and Refunds

Q: Can I return a product if I change my mind?
Yes, you can return unused and unopened products within 14 days. Return shipping costs are the customer’s responsibility.

Q: What if I’ve used the product?
We only accept returns for products in their original, unused condition. Used items are not eligible for return.

Q: Will I receive a full refund?
Refunds will be processed upon receipt and inspection of the returned item. The original shipping fee will be deducted from your refund.

Products and Stock

Q: Are the products in stock?
Yes. You can see live stock levels on the product pages.

Q: Are the products you sell tested?
Yes. As beekeepers ourselves, we use many of the products we sell and carefully select items that meet our own high standards.

Q: Do your wooden hive parts need treating before use?
Yes, we recommend treating wooden hive components to maximise their lifespan. When properly treated and maintained, our wooden hive products should provide 10+ years of reliable service.

Q: Are your hive components compatible with National / Langstroth systems?
We supply equipment for both British National and Langstroth systems. Please check individual product descriptions to ensure compatibility with your existing setup.

Trade & Bulk Orders

Q: Do you offer trade or association discounts?
Yes. We’re proud to support trade customers and beekeeping associations. Please contact us to request our trade price list and discuss how we can work together.

Q: Can associations request printed leaflets or discount codes?
Of course. We provide colourful beginner-friendly leaflets to support training groups and new members — free of charge. We can also create a unique discount code exclusively for your association’s members.

Dispatch & Practicalities

Q: What happens if my item arrives damaged?
If your item arrives damaged, please contact us within 24 hours of receipt and include clear photos. We will raise the matter with our delivery partner and resolve it as quickly as possible.

Q: What if my order is missing items?
In the unlikely event that something is missing, please get in touch with us as soon as possible so we can investigate and put things right.

Q: Can I collect from your warehouse?
Yes, absolutely. Collection is available by arrangement from our sites in North Manchester (Middleton) and West Huddersfield (Golcar). Please contact us in advance to arrange a suitable time — we’d be delighted to meet you and show you around. You can reach us on 0161 660 6083.

General Questions

Q: How can I contact you?
You can reach us via the contact information provided on our website. We’re always happy to help with any questions or concerns.

Q: Do you offer advice on using your products?
Absolutely. As active beekeepers, we’re happy to share tips and guidance to help you get the most out of your equipment.

Q: Is your packaging eco-friendly?
Yes. We use recyclable materials wherever possible, and our wooden products are packed in cardboard that can even be reused as smoker fuel.

If you have a question that isn’t answered here, please don’t hesitate to get in touch. We’re here to help! 🐝